SERVICE AND SUPPORT
SHIPPING AND DELIVERIES
We accept following payment methods:
Please note that we cannot accept any other form of payment than those listed.
For larger orders please contact us.
The order is sent from our warehouse in Sweden. It is packed and sent between Monday and Friday. If you place an order on a Swedish holiday, it will be processed on the following working day.
We always aim to deliver your order within normal timeframes. We can only deliver to home or business addresses, not PO Boxes. Delivery times may vary depending on where you live. We use UPS, FedEx and DHL for delivery.
* Please note, it may take up to 2 extra days for delivery of packages during SALE/Holidays
OUT OF STOCK
What happens when the product you desire is not in stock?
When the product you desire is out of stock, you can choose to join our waiting list. We will contact you before our next production cycle at the factory to confirm your continued interest in acquiring your AUK Protection garment. Please be aware that, in exceptional circumstances, this process may take up to 10 months. Rest assured, your order or expression of interest remains non-binding throughout this entire period.
Why do we operate this way? For several reasons, we prefer not to produce more products than we anticipate selling for the next slot in the factory. However, on occasion, this can happen, and our shelves may run empty.
By producing only what is needed and avoiding excessive manufacturing, we minimize waste and reduce our carbon footprint. This eco-conscious strategy aligns with our strive to sustainability and minimizing the impact on our planet.
TERMS AND CONDITIONS
Below are our terms and conditions that govern your use of our website and your purchase of products from us. By using our website and making a purchase, you accept the following terms:
1.1. AUK Protection (“we,” “us,” or “our”) operates the webshop and provides products for pilots.
1.2. By using our website, you confirm that you are at least 18 years old or have parental or guardian consent to make a purchase.
1.3. We reserve the right to change these terms and conditions at any time without prior notice. Any changes will be posted on our website and will take effect immediately upon posting.
2. Products and Orders
2.1. By placing an order, you confirm that the information you provide is accurate and complete.
2.2. Prices are stated in the currency indicated on our website and include any applicable taxes unless otherwise stated.
2.3. We reserve the right to refuse or cancel an order for any reason, including if the product is not available, if we suspect fraud, or if the provided information is inaccurate.
3.1. We accept payment through the payment methods listed on our website.
3.2. Payment is due at the time of the order and will be processed through a secure payment gateway.
4.1. We aim to deliver products within the time frame specified on our website. Delivery times may vary depending on location and availability.
4.2. Any customs or import duties are the responsibility of the buyer.
5. Returns and Refunds
5.1. Contact us att email@example.com
6. Intellectual Property
6.1. All content on our website, including images, text, and trademarks, is our property and is protected by copyright and trademark laws.
7. Personal Data and Privacy
8. Limitation of Liability
8.1. We are not liable for damages caused by improper use of our products or information on our website.
9. Applicable Law
9.1. These terms and conditions are governed by the laws of the country where AUK Protection is registered.
By using our website and making a purchase from us, you acknowledge that you have read and accepted these terms and conditions. If you do not agree with these terms, please refrain from using our website. If you have any questions or need clarification, feel free to contact us. Thank you for choosing AUK Protection!
HOW CAN WE HELP YOU?
"*" indicates required fields